Customer Communication Policy

Personalized Creations by Angela™

Customer communication helps us process orders, confirm personalization, provide support, and resolve order issues.

1. Order Communications

We may contact customers about order confirmation, personalization details, proofs, production questions, shipping, delivery, cancellations, returns, refunds, or other matters necessary to complete an order.

2. Response Times

Customers should monitor the contact method provided with their order. Delays in responding to a required proof, clarification, or personalization question may delay production.

3. Respectful Communication

We aim to provide professional and respectful customer service and ask customers to communicate in the same manner.

4. Privacy

Customer information is handled according to the posted Privacy Policy and applicable platform requirements.

5. Contact

Email: personlizedcreationsbyangela@yahoo.com
Phone: 304-794-2157