Customer Care
Welcome to Personalized Creations by Angela™ Customer Care. This is the central place for help with orders, personalized products, digital products, shipping, cancellations, returns, refunds, privacy, and store terms.
Before You Order
- Please review product details, sizes, colors, quantities, personalization fields, and other selections carefully before checkout.
- For personalized products, make sure names, spelling, dates, wording, and other submitted details are correct.
- Digital products are delivered digitally as described on the individual product listing. No physical item is shipped for a digital product.
- Many physical personalized products are made to order, so production time can vary by product, personalization, order volume, and season.
Physical Products
Physical products are prepared for shipment after the order and personalization information are received. Processing time and shipping time are separate. Shipping availability is currently limited to the destinations configured in Shopify checkout.
Digital Products
Digital products are not physical products and do not require shipping. Delivery is provided according to the method stated on the individual listing. If you have trouble accessing a digital purchase, contact Customer Care with your order information.
Shipping & Delivery
- Shipping time begins after the product has completed processing.
- Delivery estimates can be affected by carrier delays, weather, holidays, and circumstances outside our control.
- Please verify your shipping address carefully at checkout and contact us as soon as possible if you notice an error.
- For a specific order, contact Customer Care with your order number.
Returns & Exchanges
Because personalized and made-to-order products are created specifically for the customer, a change of mind may limit return or exchange eligibility. Return eligibility can also depend on the product and reason for the request.
If a physical order arrives damaged, defective, or incorrect, contact Customer Care promptly with your order number and photographs when appropriate. We will review the issue and, when appropriate, provide a replacement, correction, or refund.
Cancellations
Cancellation requests should be submitted as soon as possible. A cancellation may not be possible after production has started, especially for personalized or made-to-order products.
Refunds
Refunds are handled according to the circumstances of the order and the applicable store policy. If an order qualifies for a refund, Customer Care will provide the applicable next steps. Refund timing can depend on the payment provider.
Personalization Problems
Customer-provided personalization errors, including misspellings, incorrect dates, incorrect colors, sizes, phone models, or other submitted details, may not qualify for a replacement or refund. Please review all information before placing your order.
Privacy & Customer Information
We may receive information needed to process orders, provide customer service, communicate about purchases, and operate the store. Depending on how you interact with the store, this can include your name, contact information, shipping and billing information, order details, personalization information, and messages you send us.
Payment information is processed through payment services made available through Shopify and the applicable payment provider. Information may be shared with service providers needed to operate the store, process payments, fulfill physical orders, provide shipping, or deliver digital products, as applicable.
Privacy requests and questions can be submitted through Customer Care. Shopify's available privacy-choice tools may also be used where applicable.
Store Terms
By using the Personalized Creations by Angela™ storefront and placing an order, customers agree to provide accurate information and use the store lawfully. Product availability, pricing, processing times, and customization options may change.
Store content, branding, photographs, designs, and original artwork belong to Personalized Creations by Angela™ or their respective rights holders and may not be copied or used commercially without permission. Protected third-party names, logos, characters, artwork, and trademarks are used only when appropriate rights or authorization are available.
Need Help With an Order?
Please provide as much of the following information as possible:
- Name
- Order number
- Store purchased from, if applicable
- Product name
- Date of purchase
- Question or concern
- Photos, when the issue involves a damaged or incorrect physical product
Contact Customer Care
Email: personlizedcreationsbyangela@yahoo.com
Phone: 304-794-2157
Please do not mail a return or merchandise to the business address unless Customer Care has provided return instructions.
This Customer Care page is general store information and is not legal advice. The applicable Shopify store policies and legal requirements govern where they apply.