Damaged Product Policy

Damaged Product Policy

Personalized Creations by Angela™

If a physical product arrives damaged, contact Customer Care as soon as reasonably possible after delivery.

1. What to Provide

Please provide your order number, a description of the damage, photographs of the product, and photographs of the packaging and shipping label when applicable.

2. Keep the Packaging

Please retain the original packaging until the issue has been reviewed because it may be needed for a carrier claim.

3. Resolution

After review, an appropriate resolution may include a replacement, corrected item, refund, partial refund, or another reasonable solution depending on the circumstances.

4. Contact

Email: personlizedcreationsbyangela@yahoo.com
Phone: 304-794-2157

This policy is subject to applicable law and the applicable sales platform's requirements.