Lost Package Policy

Personalized Creations by Angela™

If tracking has stopped updating or an order has not arrived within a reasonable timeframe, contact Customer Care with your order number and tracking information.

1. Tracking Review

We will review available shipment information and, when appropriate, assist with carrier inquiry or claim procedures.

2. Marked Delivered

If tracking shows delivered but the package cannot be located, customers should first check the delivery location, household members, neighbors, building management, and carrier information. We will provide reasonable assistance based on available information.

3. Carrier Delays

Carrier delivery estimates are not guaranteed dates and may be affected by circumstances outside our control.

4. Contact

Email: personlizedcreationsbyangela@yahoo.com
Phone: 304-794-2157