Returns, Cancellations & Refunds
Personalized Creations by Angela™
We want every customer to have a positive shopping experience. Because our products may include personalized, custom-made, made-to-order, handmade, and digital products, eligibility for returns, cancellations, exchanges, and refunds depends on the product and circumstances.
1. Personalized & Custom Products
Personalized and custom-made products are created specifically for each customer. They are generally not eligible for return or exchange because of a change of mind, incorrect customer-provided information, or buyer’s remorse.
Customers are responsible for carefully reviewing names, spelling, dates, numbers, sizes, colors, photos, addresses, and other personalization details before submitting an order.
If production has begun and an error was supplied by the customer, we may not be able to cancel, change, replace, or refund the order.
2. Eligible Non-Personalized Physical Products
Non-personalized physical products may be eligible for return depending on the circumstances and applicable law. Please contact us before sending any item back.
Returned merchandise should generally be unused, unworn, unwashed, undamaged, and in its original condition with applicable packaging.
Customers may be responsible for return shipping costs when a return is based on customer preference, an incorrectly selected item, or another reason that is not the result of an error on our part.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photographs of the product and packaging when applicable.
After review, an appropriate resolution may include a replacement, corrected product, partial refund, full refund, or another reasonable solution.
4. Cancellations
Cancellation requests should be submitted as soon as possible after an order is placed.
If a request is received before production or fulfillment begins, we will make reasonable efforts to cancel the order. Once production or fulfillment has started, cancellation may no longer be possible, particularly for personalized, custom, made-to-order, printed, or already-shipped products.
5. Digital Products & Downloads
Digital products generally cannot be returned because they are delivered electronically. Digital purchases are generally non-refundable after delivery, download, or access, except where required by applicable law or where the product is defective or substantially not as described.
If you cannot access, download, or use a purchased digital product as described, contact us and we will make a reasonable effort to help correct the issue.
6. Wrong Size, Color, Style, or Product Option
Customers are responsible for reviewing selected sizes, colors, styles, designs, quantities, personalization, and other product options before completing checkout.
If the wrong option is selected by the customer, a replacement or refund may not be available once production has begun. If we made an error in fulfilling the order, please contact us so we can review it.
7. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address. If an order cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping costs may apply if reshipment is possible.
Contact us immediately if you notice an address error after placing an order.
8. Refunds
When a refund is approved, it will generally be processed through the original purchasing platform and payment method. The time required for the refund to appear may vary by the payment provider or financial institution.
9. Exchanges
Personalized, custom-made, and digital products are generally not eligible for exchanges. An exchange may be considered for an eligible non-personalized physical product depending on the circumstances and product availability.
10. Etsy & Shopify Orders
Orders purchased through Etsy or Shopify are also subject to the applicable platform's policies, requirements, and payment procedures.
11. How to Request Assistance
Please contact Personalized Creations by Angela™ before returning merchandise or requesting a cancellation or refund.
Email: personlizedcreationsbyangela@yahoo.com
Phone: 304-794-2157
Address: 5 Firefly Lane, Elkins, WV 26241
Please include your name, order number, purchase date, product name, store purchased from, reason for the request, and photographs when applicable.
This policy may be updated as our products, fulfillment methods, or business practices change. It does not replace rights provided by applicable law.