Shipping Policy
Personalized Creations by Angela™
Made With Love. Created Just for You.
This Shipping Policy explains how orders are processed, prepared, shipped, and delivered.
1. Order Processing & Production
Processing time is the time needed to prepare, personalize, create, package, and ship an order. Processing times vary by product and are provided in the applicable product listing or order information.
Personalized, custom-made, and made-to-order products may require additional processing time. Processing time does not include carrier transit time.
We make reasonable efforts to meet stated processing times. Delays may occur because of order volume, supply issues, holidays, weather, technical problems, carrier delays, or circumstances outside our reasonable control.
2. Shipping Methods & Costs
Available shipping methods and charges are shown at checkout or in the applicable product listing. Shipping costs may vary according to the product, package size, destination, shipping method, and carrier.
3. Shipping Confirmation & Tracking
When an order ships, tracking information will be provided when available. Tracking may take time to update after a package is accepted by the carrier.
4. Delivery Estimates
Carrier delivery estimates are estimates and are not guaranteed delivery dates. Weather, holidays, weekends, carrier volume, transportation issues, address problems, customs processing, and other circumstances may affect delivery.
5. Shipping Address Accuracy
Orders are shipped to the address provided at checkout. Customers are responsible for entering a complete and accurate shipping address.
If you notice an address error, contact us as soon as possible. We will make reasonable efforts to correct an address before shipment, but changes may not be possible after fulfillment or shipment has begun.
6. Lost, Stolen, or Missing Packages
If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, building management, and the carrier. We will make reasonable efforts to assist with available tracking information.
If tracking has not updated or an order has not arrived within a reasonable timeframe, contact us so we can review the shipment and determine appropriate next steps.
7. Damaged Packages
If your order arrives damaged, contact us as soon as possible. Please provide your order number, a description of the damage, clear photographs of the item, and photographs of the packaging and shipping label when applicable.
Please keep the original packaging until the issue has been reviewed because it may be needed for a carrier claim.
8. Returned or Undeliverable Packages
If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another issue caused by the customer, additional shipping costs may apply if the order must be shipped again.
9. International Orders
International shipping availability, delivery times, customs procedures, duties, taxes, and fees vary by destination. Customers are responsible for applicable customs duties, import taxes, brokerage fees, or other destination charges unless otherwise stated at checkout.
10. Digital Products
Digital products are delivered electronically and are not physically shipped. If you have trouble downloading or accessing a digital product, contact us for assistance.
11. Contact Us About Shipping
If you have a question about an order or shipment, please contact us with your order number and any available tracking information.
Email: personlizedcreationsbyangela@yahoo.com
Phone: 304-794-2157
Business Address: 5 Firefly Lane, Elkins, WV 26241
This policy may be updated as our products, fulfillment methods, or business practices change. It does not replace rights provided by applicable law.